Apparatus, Systems, And Methods To Support Service Calls

  • Published: Feb 19, 2009
  • Earliest Priority: Jun 25 2005
  • Family: 14
  • Cited Works: 0
  • Cited by: 9
  • Cites: 21
  • Additional Info: Full text

In an embodiment, an apparatus, method, and/or system support a service request made by a computer user in an Internet café or similar electronic service environment. A user may operate a café-provided user terminal in a multi-terminal network controlled by a café service console. The user may operate a switch on the terminal to transmit a service request to the service console. A visible and/or audible indication may be provided to the user, via a suitable indicator on the terminal, regarding the status of the user's service request. The user's service request may cause service-related information to be displayed on a second display of the user terminal for selection by the user. The user may speak with a service administrator using a voice over Internet protocol module built into the terminal. Other embodiments are described and claimed.

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Document History
  • Publication: Feb 19, 2009
  • Application: Jun 25, 2005
    US US 57724405 A
  • Priority: Jun 25, 2005
    CN CN 2005000925 W

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